TERMS & CONDITIONS PACKAGES

All payments made are non-refundable and non-transferable unless otherwise required by law. All packages purchase has 6 months expiry period. In case of abrupt interruption of attendance caused by an unforeseen situation, a refund can be issued but an admin fee of $50 will be charged.

BOOKINGS, CANCELLATION POLICY & PAYMENT

Session numbers are limited therefore bookings are essential.Please note that our studio has a 24 hour cancellation policy. Participants who are no longer able to attend the booked class must cancel their booking at least 24 hours prior to the class to allow other people to attend. Studio phones are answered during business hours only. A failure to attend a class will result in the class being forfeited by the Participant and does not entitle the Participant to a refund, credit or rescheduled class. We understand that sometimes the unforeseeable happens – however we must be strict, fair and consistent with all clients. Bookings are made online, via email or over the phone. Payment must be made upon booking or immediately at the end of your session, via direct transfer or online.

CLIENT CODE OF CONDUCT

In the studio, you agree to:

• use all equipment with care and as instructed by the trainer;
• respect and follow directions of the trainer at all times;
• not disrupt the class or threaten the environment in any way; and
• be respectful and courteous to other people in the class and to the instructor.

REFER A FRIEND

We appreciate referrals! We encourage you to refer any friends to us who you think may benefit from our services. As a thank you to you for your referrals, you will receive one complimentary semi-private session for every friend you refer who signs up for a pack of sessions.

PRIVACY POLICY

This privacy policy (“Privacy Policy”) sets out how I Am Pilates ABN: 28757550540 and its related entities (“I Am Pilates” or “we”) upholds your rights under the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”). This Privacy Policy for I Am Pilates lets you know what personal information of yours we hold, what we do with it, who we will disclose it to and how you can assess the personal information we hold about you. I Am Pilates may change this Privacy Policy from time to time by updating this page. This Privacy Policy is effective from 26 October 2017.

WHAT WE COLLECT

I Am Pilates may collect the following information:

• Name
• Contact information including email address and mobile.
• Date of birth
• Emergency contact person
• Bank account and/or credit card details
• Payment history
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers.
• Sensitive information
• For employment or other recruitment purposes, the above as well as employment and education details and generally, information relating to qualifications and experience.

An individual is not obliged to provide their personal information to I Am Pilates however, without certain information from an individual it may not be possible for I Am Pilates to provide its products and/or services to the individual. I Am Pilates will never sell your information.

STUDIO AND HOME WORKOUTS

• By viewing, accessing, using or participating in our Studio/Home Workouts, you agree to be bound by these terms and conditions and our Privacy Policy.
• As with any form of exercise, participation in Studio/Home Workouts may involve certain risks to your health and safety. By participating in our Studio/Home Workouts you warrant that you are not suffering from any injury, illness or condition that may prevent you from safely participating in our Studio/Home Workouts and or presential sessions.
• The Home Workouts are intended for previous or existing I Am Pilates clients who understand the basic principles of Pilates and movements.
• By participating in our Studio/Home Workouts and or presential sessions, you warrant that you are at least 18 years old or have your parent/guardian’s permission and supervision to participate in the Studio/Home Workouts and or presential sessions.

LIABILITY WAIVER

By booking into a I Am Pilates class you agree that:

• I Am Pilates is in no way responsible for the safekeeping of my personal belongings while I attend class;
• I Am Pilates does not assume responsibility for any lost or stolen personal property.
• Classes may be physically strenuous, and YOU voluntarily participate in them with full knowledge that there is risk of personal injury.
• You, your heirs, assigns or legal representatives fully release I Am Pilates (and its associated entities, members, employees and contractors) from any claim, loss, damage or expense of any kind including in relation to personal injury, property damage/loss, or wrongful death, occurring at a I Am Pilates studio or elsewhere, whether caused by negligence or otherwise.